Welcome to FAQ page! Here, you'll find answers to some of the most commonly asked questions about our brand, our products, and our policies. If you can't find the answer you're looking for, please feel free to contact us directly and we'll be happy to help


when my order will arrive ?

All orders are processed within 2-3 weeks (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped

Can I exchange or return my order? Stolen package ?

No refunds/returns. All items are custom made. If you need help with your item after it is received please contact me by email or Instagram .


if you haven’t receive your package and tracking show delivered please contact me as soon as possible.

Creations by Kati isn’t responsable for STOLEN packages once your tracking show delivered status .